FAQs

How do I find my size?

We’ve provided a detailed size guide on each product page, including measurements for chest, waist, and hips. If you need more help choosing the right size, don’t hesitate to reach out to our customer support team.

 

Do you ship internationally?

Yes! We ship worldwide. Shipping fees and delivery times will vary depending on the destination. You can view estimated shipping costs at checkout.

 

How long will it take to receive my order?

Orders typically ship within 1-2 business days. Delivery times depend on your location, but you can expect your order to arrive within 5-10 business days for domestic orders and 10-20 business days for international shipments

 

Can I track my order?

Yes! Once your order has been shipped, you’ll receive a tracking number via email so you can monitor your order’s progress until it arrives.

 

What is your refund policy?

ALL SALES ARE FINAL! For those who don’t understand what that means… we do NOT offer refunds! Refunds are only given to damaged products, we are not responsible for any packages lost in the mail. You can always contact us for any return questions at: offthegrid.n4cp@gmail.com

 

How can I contact customer service?

If you have any questions or need assistance, our customer service team is here to help! You can reach us by email at offthegrid.n4cp@gmail.com. We aim to respond to all inquiries within 24 hours. 

 

Do you offer any discounts or promotions?

To be updated on new arrivals, early access for promotions, join the email list.