Politique de remboursement

RIGHT OF WITHDRAWAL (RETURNS & REFUNDS)

Pursuant to European Consumer Law, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you can request a return automatically through your customer portal at https://account.offthegrid.wtf. Alternatively, you must inform us of your decision to return the item by contacting our support team at support@offthegrid.wtf before the 14-day period expires.

 

EFFECTS OF WITHDRAWAL & REFUNDS

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

 

RETURN SHIPPING COSTS & CONDITION OF ITEMS

You will have to bear the direct cost of returning the goods. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We highly recommend using a reputable shipping company with tracking information, as we are not responsible for lost or stolen packages during the return transit.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods (e.g., items must be unworn, unwashed, with original tags attached).

EXCEPTIONS

For hygienic and health protection reasons, returns are not accepted for personal products (such as underwear or socks) if their protective packaging or seal has been opened or unsealed after delivery.